1. All orders purchased on U7BUY will not be refunded unless the following conditions are met:

1) The buyer did not receive their order. Cancellations and refunds are possible at any time as long as the product has not been delivered or has been partially delivered. To cancel a transaction, please initiate a request to cancel the order.

2) The product received by the buyer does not match the product description.


2. In the following cases, refunds are not supported:

1) The buyer has verified and confirmed receipt of the order (Except for the product has problem, like the account got banned/ account info got changed after days etc.)

2) Transactions made outside of U7BUY.

3) If the buyer is not satisfied with the product, remorse, purchased the product by mistake and never escalate the order within 72 hours . And the buyer's computer configuration does not match the product requirements, etc., no refund will be given.

4) Buying any product from the U7BUY platform means that the buyer understands, acknowledges and accepts this disclaimer.

5) U7BUY does not cover fraudulent claims. We reserve the right to take legal action and permanently suspend the buyer's account for fraudulent claims.


3. The buyer must confirm that the received item conforms to the product description on the website and has been completely received before clicking Confirm Receipt. Clicking Confirm Receipt indicates that the transaction is complete, meaning that you have received the complete order and are satisfied with the purchased items, and agree to release payment to the seller. No refunds will be given for confirmed receipt and completed orders.


4. In the event of a transaction dispute, the buyer can provide evidence verification to U7BUY customer service staff to apply for dispute resolution. This dispute can be initiated 24 hours after the seller completes the transaction.


5. All payment disputes or chargeback are not within the scope of U7BUY's acceptance. U7BUY will stop the investigation, in which case any requests including refunds will not be entertained.


6. All sales contracts are strictly made between the relevant seller and the relevant buyer. U7BUY can assist the buyer or seller in the case of disputes after the establishment of the sales contract, but does not assume any responsibility or obligation for the sales contract in any way.


7. Depending on the type of payment method you used, refunds can usually take up to 14 days to process. This is because banks usually do not complete refunds immediately, and it may take up to 14 days for the authorized funds to expire.


8. Refund Conditions for Different Products

1) Gift Cards & Video Games:

Generally, we are not responsible for loss or damage to digital products.
Once delivered to the buyer's account, the product is deemed "downloaded and used," making it typically non-refundable.
If the product is unusable due to inherent quality issues (e.g,, invalid codes or mismatched
redemption content), our 24/7 online customer service can assist with returns or exchanges.

2) Direct Top-Up Services:

If there is an error in the recharge account ID information provided by the buyer, a refund can be
issued upon confirmation by customer service

3) Other Game ltems:

Purchasing such items may breach the terms of the game's developer/publisher, potentially leading to account penalties.
U7BUY explicitly states that we do not accept refunds or cancellations for orders that contravene
game policies.
Users must fully understand and agree to the relevant terms before making a purchase, and
U7Buy will not be liable for any violations.



9.All refund reguests must be submitted through the official U7BUY channel.We reserve the right to update this refund policy at any time without prior notice.