1. When buyers make an order, the order status is Pending Delivery. This status means the seller has not be ready for delivery. If buyer requests to cancel the order at this stage, the order will be cancelled immediately.


2. When seller has been ready to delivery, the order status will change to Delivering. If buyer requests to cancel the order, seller will be given the cancellation request. Seller can choose to either reject or accept the cancellation request.


3. Once seller has confirmed the delivery of all goods, the order status will change to Order Delivered, and buyer will no longer be able to request for order cancellation, but they can escalate the issue if buyer and seller is unable to reach a solution.


4. Once buyer has confirmed received all the goods, the order status will change to Order Completed. If buyer is given a partial refund after seller accepted cancellation for a sold order which has been partially delivered, the sold order status will also be moved to "Completed" status.